Talk to a person
Charten is run by a small team. Mail reaches someone directly rather than a queue — but three kinds of request are handled differently, so send yours to the right place.
- General support
Questions about the product, a balance that looks wrong, or a bank that will not connect.
support@example.comUsually within two working days- Security reports
Found a vulnerability? Tell us before telling anyone else. We will confirm receipt, keep you updated, and credit you if you would like to be credited.
security@example.comAcknowledged within 24 hours- Your data
An export, a deletion, a correction, or a question about who has looked at your account.
privacy@example.comWithin 30 days, usually far sooner
Most data requests do not need us at all — you can export everything and review every staff access to your account from your own security settings.
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